1. Stop the water if it is safe
Start with the smallest safe shutoff: toilet supply, sink valve, appliance valve, or water heater cold-water valve. If the leak continues or you cannot find the source, use the main shutoff if you know where it is and can reach it safely.
If the shutoff is stuck, do not force it until it snaps. Mention the stuck valve in the callback request.
2. Avoid unsafe thawing
Olympia city guidance for frozen pipes warns against open flames. Use safer warming methods and watch for cracks as water starts moving. If damage is visible, get water shut off before thawing continues.
3. Reduce spread, not just the drip
Move small items out of the wet path, place containers under stable drips, and avoid ceiling areas that are bulging. Do not step into water near electrical outlets, cords, panels, or appliances.
4. Document basics
Quick photos and a short note can help later: time noticed, room affected, what you shut off, and whether water came through the wall, ceiling, floor, or crawlspace.
5. Send a short callback request
Send the callback number, location cue, where water is visible, and if water is still running.